We deliver across NSW, VIC, ACT, and parts of QLD, SA, WA & TAS!. Check our Delivery Info Page to see if we deliver to your suburb and find out what to expect from our deliveries. For any other questions, contact our customer service team via phone (

We deliver across NSW, VIC, ACT, and parts of QLD, SA, WA &amp; TAS!Check our <a href="https://www.dinnerladies.com.au/pages/delivery-info" id="isPasted">Delivery Info Page</a> to see if we deliver to your suburb and find out what to expect from our deliveries.For any other questions, contact our customer service team via phone (02 8310 6508) or email at <a data-start="275" data-end="300" rel="noopener">hello@dinnerladies.com.au</a>.

Delivery Areas & Suburb Coverage

We can’t wait for you to stock your freezer. Our delivery drivers ensure your meals arrive safely and stress-free. What our drivers do:. What our drivers cannot do:. Important: We cannot take responsibility for stolen or unattended deliveries.

We can&#x2019;t wait for you to stock your freezer. Our delivery drivers ensure your meals arrive safely and stress-free.What our drivers do:<ul data-start="260" data-end="858"><li>Deliver to the address provided at checkout (as confirmed in your order email).</li><li>Follow your delivery instructions where possible.</li><li>Apartments: orders are left with reception, in the lobby, or at the building entrance. Drivers cannot deliver to your unit door.</li><li>Houses: leave orders by the front door or at a nominated safe spot.</li><li>All deliveries are insulated with a foil box and ice pack to keep meals cold for hours.</li><li>SMS notifications are sent to alert you of your delivery, these are your reminders to retrieve your order as soon as possible.</li></ul>What our drivers cannot do:<ul data-start="894" data-end="1219"><li>Call on arrival or enter your home/property.</li><li>Deliver to backyards, garages, or over fences.</li><li>Navigate unsafe or unclear driveways.</li><li>Deliver to areas with loose dogs.</li><li>Deliver to specific levels in an office building or business, orders are left in a safe, accessible location at the driver&#x2019;s discretion.</li></ul>Important: We cannot take responsibility for stolen or unattended deliveries.

Dinner Ladies Delivery Standards

Order Minimums & Free Delivery. All deliveries have a minimum food order. This isn’t upselling – it helps your meals travel safely and avoid defrosting or damage. The good news: once you reach a certain order value, delivery is on us!. To see the min

Order Minimums &amp; Free DeliveryAll deliveries have a minimum food order. This isn&#x2019;t upselling &#x2013; it helps your meals travel safely and avoid defrosting or damage.The good news: once you reach a certain order value, delivery is on us!To see the minimum order and free delivery thresholds for your suburb, check our&#xA0;<a href="https://www.dinnerladies.com.au/pages/delivery-info" id="isPasted">Delivery Info Page</a>Discounts &amp; thresholds Minimum order and free delivery thresholds are calculated after any discounts.<ul data-start="545" data-end="790"><li data-start="545" data-end="669">Example: If your minimum order is $100 and you have a $25 discount, your order must be $125 or more to meet the minimum.</li><li data-start="670" data-end="790">Example: If free delivery is $200 and you have a $25 discount, your order must total $225 or more for free delivery.</li></ul>

Order Minimums & Free Delivery

Here’s what to expect when you place an order:. Check delivery & fees – See if we deliver to your area and view thresholds on our Delivery Info Page. Choose your delivery date – At checkout, select a date that suits you and add any delivery instructi

Here&#x2019;s what to expect when you place an order:<ol data-start="143" data-end="889"><li data-start="143" data-end="258">Check delivery &amp; fees &#x2013; See if we deliver to your area and view thresholds on our <a href="https://www.dinnerladies.com.au/pages/delivery-info" id="isPasted">Delivery Info Page</a></li><li data-start="259" data-end="372">Choose your delivery date &#x2013; At checkout, select a date that suits you and add any delivery instructions.</li><li data-start="373" data-end="493">Order confirmation &#x2013; Once packed, you&#x2019;ll receive an email. After this, we cannot change your order or delivery.</li><li data-start="494" data-end="646">Tracking &#x2013; Within 24 hours of delivery, you&#x2019;ll get an SMS with a tracking link. Check after 7&#x202F;am on the delivery day for the most accurate ETA.</li><li data-start="647" data-end="799">Delivery confirmation &#x2013; You&#x2019;ll receive another SMS once your order is delivered. If there&#x2019;s an issue, contact us immediately on (02) 8310 6508.</li><li data-start="800" data-end="889">Bring it in &amp; enjoy &#x2013; Stock your fridge and freezer with your delicious dinners!</li></ol>Tip for first-time deliveries: Our courier may ask you to confirm your address with photos &#x2013; it helps avoid delivery errors.Reminder: Enter a mobile number at checkout and read our <a href="https://help.dinnerladies.com.au/en-US/dinner-ladies-delivery-standards-200389" id="isPasted">Delivery standards</a>&#xA0;before ordering.

How Delivery Works

Delivery Dates & Changes. At checkout, you can choose your delivery date and window. We cannot guarantee specific times within that window; the number on file will receive an SMS with a live ETA. Make sure the mobile number entered is the one that wi

Delivery Dates &amp; ChangesAt checkout, you can choose your delivery date and window. We cannot guarantee specific times within that window; the number on file will receive an SMS with a live ETA. Make sure the mobile number entered is the one that will receive the order.Changing your delivery date or address Contact us as soon as possible during business hours if you need to change your delivery. Once your order is packed, changes are difficult to accommodate. We require at least 1 business day&#x2019;s notice before your delivery window starts.Example: Delivery Wednesday 7am&#x2013;6:30pm &#x2192; contact us before 7am Tuesday.For orders due within 24 hours, changes aren&#x2019;t possible. Please arrange for a neighbour, friend, or family member to accept the delivery if needed.

Changing Your Delivery

Clear instructions help our drivers find your home and leave your order exactly where you want it. Keep instructions under 110 characters for clarity. What to include:. What drivers cannot do:. Apartment deliveries: Orders are left in the lobby if ac

Clear instructions help our drivers find your home and leave your order exactly where you want it. Keep instructions under 110 characters for clarity.What to include:<ul data-start="328" data-end="539"><li>Buzz/gate codes or building access instructions</li><li>House or building colour and number</li><li>Safe spot to leave the order if you&#x2019;re not home</li><li>Directions for tricky driveways, large complexes, or apartments</li></ul>What drivers cannot do:<ul data-start="571" data-end="840"><li>Call on arrival (they can&#x2019;t use phones while driving)</li><li>Enter your home, garage, backyard, or unpack your order</li><li>Drop orders over fences or in unsafe locations</li><li>Navigate driveways that are narrow, steep, unlit, or unsafe</li><li>Enter properties with loose dogs</li></ul>Apartment deliveries: Orders are left in the lobby if accessible; otherwise, under the buzzers. Delivery to your unit door isn&#x2019;t possible.Delivery notifications: You&#x2019;ll receive three SMS messages:<ol data-start="1052" data-end="1216"><li>The evening before your delivery, with your tracking link</li><li>When your delivery is next in line</li><li>When it&#x2019;s been delivered (with photos of where it&#x2019;s left)</li></ol>If you need assistance before delivery, contact our customer service team.

Tips for Your Delivery Instructions

No need to be home, we deliver to most of our lovely customers while they’re out!. Just make sure to leave clear delivery instructions and a safe spot for your order. If we don’t receive instructions, we’ll leave it by your front door or, for apartme

No need to be home, we deliver to most of our lovely customers while they&#x2019;re out!Just make sure to leave clear delivery instructions and a safe spot for your order. If we don&#x2019;t receive instructions, we&#x2019;ll leave it by your front door or, for apartments, under the buzzer (unless lobby access is available).Your dinners arrive wrapped in foil insulation with a large icepack, keeping them cold for hours.Important: We aren&#x2019;t responsible for stolen deliveries or orders left unattended for long periods. Please nominate a safe place in your delivery instructions.Don&#x2019;t forget to add a mobile number at checkout so you receive SMS notifications with your tracking and delivery updates.

Do I Need To Be Home For Delivery

Thank you for choosing The Dinner Ladies as your gift!. When a gift order is delivered, SMS notifications go to the mobile number listed with the shipping address. Only one number can receive these messages. You, as the purchaser, will receive a conf

Thank you for choosing The Dinner Ladies as your gift!When a gift order is delivered, SMS notifications go to the mobile number listed with the shipping address. Only one number can receive these messages. You, as the purchaser, will receive a confirmation email showing the delivery date and time slot.To ensure your gift is received safely:<ul data-start="440" data-end="1106"><li>Recipient awareness: Surprise orders are strongly not recommended. Make sure your recipient knows a delivery is coming.</li><li>Mobile number: Enter the recipient&#x2019;s mobile number at checkout so they receive delivery notifications and tracking links.</li><li>Safe drop-off location: If the recipient may not be home, nominate a safe place in the delivery instructions.</li><li>Delivery notifications: Your recipient will receive three SMS messages:<ol><li>The evening before with a tracking link.</li><li>When the order is next in line so they know it&#x2019;s about to arrive.</li><li>Once delivered, including photos of where the order has been left.</li></ol></li></ul>Important:<ul data-start="1125" data-end="1496"><li data-start="1125" data-end="1247">We are not responsible for orders after delivery. Ensure the address is correct and the drop-off location is safe.</li><li data-start="1248" data-end="1403">If you use your own mobile number, you must inform the recipient when the order is arriving and when it has been delivered so they can store it safely.</li><li data-start="1404" data-end="1496">Provide separate billing information in case we need to contact you regarding the order.</li></ul>

Gift Order Delivery & Notifications

Thank you for responsibly recycling your Dinner Ladies packaging! We aim to use as much recyclable material as possible and encourage you to do the same. Here’s how to dispose of each item:. Tips & Alternatives:. We’re also working with suppliers on

Thank you for responsibly recycling your Dinner Ladies packaging! We aim to use as much recyclable material as possible and encourage you to do the same. Here&#x2019;s how to dispose of each item:<ul data-start="239" data-end="807"><li>Cardboard box: Can be recycled or repurposed as a toy for pets or toddlers.</li><li>Foil insulation: Made from reusable/recycled plastics; dispose with other soft plastics.</li><li>Ice packs: Eco-friendly! Use in your garden to retain water or dissolve a teaspoon of salt in water and wash down the drain. <a data-start="551" data-end="565" href="https://www.dinnerladies.com.au/blogs/blog/using-our-gel-ice-packs-in-the-garden">Demo here</a>.</li><li>Plastic wrap: Include with soft plastics recycling.</li><li>Pulp trays: Biodegradable once the plastic liner is removed; tray goes in recycling or compost, liner with soft plastics.</li><li>Aluminium trays: Recycle after cleaning.</li></ul>Tips &amp; Alternatives:<ul data-start="836" data-end="1109"><li>For soft plastics, check your local council for collection options via <a data-start="909" data-end="958" href="https://arl.org.au/">Australian Recycling Label</a> (search &quot;soft plastic&quot;).</li><li>A newer option is Recycle Smart, which collects soft plastics and other recyclables from your home for a small fee.</li></ul>We&#x2019;re also working with suppliers on plastic-free or biodegradable liner alternatives.This <a data-start="1206" data-end="1220" href="https://www.dinnerladies.com.au/blogs/blog/get-the-most-out-of-your-dinner-ladies-packaging">blog post</a> has more tips and ideas for reusing your packaging.<hr>

Recycling Your Dinner Ladies Packaging

All our meals are cooked fresh in our Sydney kitchen, then snap-frozen for peak freshness. They travel via specialist frozen freight and refrigerated vans to reach your door safely, whether next door or interstate, ready for your freezer or oven. Lon

All our meals are cooked fresh in our Sydney kitchen, then snap-frozen for peak freshness. They travel via specialist frozen freight and refrigerated vans to reach your door safely, whether next door or interstate, ready for your freezer or oven. Long-haul transport uses frozen depots, and local deliveries are made in refrigerated vans.<hr>

How Your Dinners Arrive

The Dinner Ladies is a delivery-only service, so pick-up from our Matraville kitchen isn’t available at this time. We are exploring this option and will share any updates via our newsletters and social media if it becomes possible. We look forward to

The Dinner Ladies is a delivery-only service, so pick-up from our Matraville kitchen isn&#x2019;t available at this time. We are exploring this option and will share any updates via our newsletters and social media if it becomes possible.We look forward to delivering your meals soon!

Can I Pick Up My Order

Chat to us live during business hours or leave us a message and we'll get back to you once we are back online!

Contact us via Email. We'll get back to you as soon as possible but usually this takes 1-2 business days.

Give us a call!  Our Customer Service team are available Monday - Friday, between 9AM to 5:00PM

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The Dinner Ladies

FAQ's on how frozen delivery works and what you can expect from your delivery driver

Delivery FAQ's and Standards