Do you deliver to my area?
Want to know if we deliver to your suburb? Check our delivery info page here!. You can also find out what to expect from our deliveries here. For any other questions just reach out to our customer experience team.
All articles
Delivery FAQ's and Standards
FAQ's on how frozen delivery works and what you can expect from your delivery driver
Our delivery standards
Our delivery drivers are there to ensure your dinners arrive safely at your door so you can enjoy stress-free dinners. What our drivers should do:. What our drivers can't do:. Receiving your order:. If you have chosen a 12 am to 7 am delivery (availa
Minimum orders and free delivery
All deliveries have a minimum food order value that needs to be met. (This is not us upselling, we promise! It's so you don't have one lonely package rattling around in a big box which would be more prone to defrosting or transit damage.)But, here's
What's the delivery process?
Well, let's go through it together!. Note: Please make sure you read and understand our delivery standards before placing your first order.
Need to make a change to your delivery?
Choosing your delivery date & time. When you place an order, you can choose your delivery date and window at the checkout. We're sorry, but we're unable to request specific times within the window chosen - our drivers follow a preset route based on a
12 am to 7 am delivery standards
If you live in an apartment we don't recommend this delivery shift unless the driver can access the lobby without buzzing. Please ensure that there is a safe, accessible area for the driver to leave your order without having to be in touch. Please no
What should I put as delivery instructions?
It's great if you give us detailed delivery instructions. They help the driver identify your home from your neighbours and make sure they leave your order exactly where you expect to find it. Some suggestions on what to write in your delivery instru
Do I need to be home to accept my delivery?
No need! We deliver to most of our lovely customers when they are out and about. We know you are busy!. Please make sure you leave detailed delivery instructions and nominate a safe place for us to leave your order. If no delivery instructions are le
Gift order deliveries
When we deliver a gift order our delivery texts go to the mobile number listed on the shipping address. We can only send an SMS to one phone number. You, as the purchaser will receive a confirmation email and this states the delivery date and time sl
Recycling our packaging
All our packaging is recyclable and we love that! Here's how to properly dispose of your box. Note: We are aware of the issues with soft plastics recycling at the moment. We are excited that some councils have taken a proactive approach and are offer
How do you keep your deliveries so cold?
With great care and practice!. All our dinners are cooked fresh in our kitchen in Sydney. We then snap-freeze the dinners and use specialist frozen freight and couriers to get them to your door. No matter if you are next door or the next state, it al
Can I pick up my order?
The Dinner Ladies is a delivery-only service and pick-up from our Matraville kitchen is not available. It is something that we are looking into and if we can make this happen we'll certainly be announcing it in our newsletters and on our social media