Tips for Your Delivery InstructionsUpdated a month ago

Clear instructions help our drivers find your home and leave your order exactly where you want it. Keep instructions under 110 characters for clarity.

What to include:

• Buzz/gate codes or building access instructions
• House or building colour and number
• Safe spot to leave the order if you’re not home
• Directions for tricky driveways, large complexes, or apartments

What drivers cannot do:

• Call on arrival (they can’t use phones while driving)
• Enter your home, garage, backyard, or unpack your order
• Drop orders over fences or in unsafe locations
• Navigate driveways that are narrow, steep, unlit, or unsafe
• Enter properties with loose dogs

Apartment deliveries: Orders are left in the lobby if accessible; otherwise, under the buzzers. Delivery to your unit door isn’t possible.

Delivery notifications: You’ll receive three SMS messages:

1. The evening before your delivery, with your tracking link
2. When your delivery is next in line
3. When it’s been delivered (with photos of where it’s left)

If you need assistance before delivery, contact our customer service team.