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The Dinner Ladies

Visit our help centre to get the answer to the most frequently asked questions, chat with our team or get assistance with your order.

The Dinner Ladies Help Centre

Can I change my confirmed order?

What’s the cut-off for my Christmas order?

When can I place my Christmas order?

How long does it take to defrost?

How should I store my meals?

Can I combine Christmas and regular orders?

Can I pick up my order?

How many does each dish serve?

Where are the proteins ingredients sourced?

Should I send a Dinner Ladies food gift box or a gift card?

When is The Dinner Ladies open?

Are you delivering on public holidays?

When do you close for Christmas/New Year?

Christmas 2025

How we cook

How often do you change the menu?

What size should I choose?

Ingredients, allergens and special requests

Information on dinners no longer available

Oven temperatures: Fan-forced or convection?

How longs will your meals last?

Our menu and dinners

Should I send a box of food or should I send a gift card?

Ordering a gift card

How to purchase a gift card and send it yourself first.

How to purchase a gift card and send it directly to the recipient

How to redeem a gift card

I didn't receive my gift card

Can I order a gift card for a custom value

Checking your gift card balance

How long are gift cards valid for?

I've lost my gift card!

Gift cards and gift orders

Do you deliver to my area?

Our delivery standards

Minimum orders and free delivery

What's the delivery process?

Need to make a change to your delivery?

What should I put as delivery instructions?

Do I need to be home to accept my delivery?

Gift order deliveries

Recycling our packaging

How do you keep your deliveries so cold?

Delivery FAQ's and Standards

Delivery slots not appearing at checkout?

How to redeem a discount code

I need an invoice

Referral program

Accounts & subscriptions

NDIS/Home Care Packages

Assistance for vision impaired persons

Using our website & order troubleshooting

FAQ's on our menu, how we cook, allergens and cooking instructions

FAQ's on our gift cards and gift orders. Gift the gift of food today!

FAQ's on how frozen delivery works and what you can expect from your delivery driver

FAQs and help using the Dinner Ladies website

All articles

Categories

Christmas 2025

Our menu and dinners

Gift cards and gift orders

Delivery FAQ's and Standards

Using our website & order troubleshooting