HDS Transition
What's changing with our Sydney deliveries?
As The Dinner Ladies has grown, we've partnered with Home Delivery Service (HDS) to help us continue delivering our meals across Sydney. HDS already delivers our meals successfully in our interstate markets.
Which customers will see this change?
This delivery update applies to customers in the following areas:. • Sydney Metro• Eastern Suburbs• North Shore• Inner West
Will my Dinner Ladies meals change?
Not at all. The meals you know and love aren't changing. Our team will continue cooking the same delicious meals in our Sydney kitchen, using the same trusted recipes and high-quality ingredients, and care and attention to quality that have always be
How will I know when my order is arriving?
We'll keep you updated every step of the way with SMS notifications, including:
How do I provide delivery instructions?
To help ensure a smooth delivery, please add any delivery instructions when placing your order on The Dinner Ladies website. As delivery instructions are not saved to your account, they will need to be entered each time you place an order. This helps
Why weren't my delivery instructions followed?
The most common reason is that a delivery preference was selected through the HDS SMS after the order was placed. Any delivery instructions entered on The Dinner Ladies website are automatically shared with HDS. However, if you later select a deliver
Can the driver call me when they arrive?
Unfortunately, drivers are unable to call customers on arrival. However, you'll receive SMS updates throughout the delivery journey, including tracking information and a notification when your order is next in line, so you can follow your delivery's
What if something doesn't go to plan?
While we work hard to ensure every delivery runs smoothly, we understand that occasionally things don't go as expected. If you need any assistance, please contact our Customer Care team at [email protected] and we'll be happy to help.
Do I need to complete the HDS Address Confirmation SMS?
No. Completing the HDS Address Confirmation SMS is entirely optional. This SMS is sent after your order has been packed and prepared for delivery. It provides an opportunity to:. While these features can be helpful for some customers, no action is re