Gift cards and gift orders
FAQ's on our gift cards and gift orders. Gift the gift of food today!
Should I send a box of food or should I send a gift card?
Surprise orders are strongly not recommended. Please be aware that we’re not responsible for orders after they have been delivered to the listed address. It is the responsibility of the recipient and purchaser to ensure that the address is correct an
Ordering a gift card
Our gift cards are simple to order and wonderful to receive. Give the gift of food, it's like receiving a warm hug! It makes such a helpful, practical and delicious gift, making mealtimes a little easier and tastier!. All our gift cards are digital e
How to purchase a gift card and send it yourself first.
Wonderful, let's walk through the ordering process when purchasing a gift card to be sent to yourself! You can then either forward the email, print it out to give to them a paper copy to pop inside your own card or even just take the gift card code t
How to purchase a gift card and send it directly to the recipient
Sending the gift card directly to the recipient? (use this option if you would us to send the gift card via text message) 1. Enter the recipient’s email address (twice to avoid any typos). If you'd like to send it by SMS as well, enter their mobile
How to redeem a gift card
To redeem your gift card, just enter the code at the checkout. Please see below for a visual reference to show where the gift card code section can be found on a computer and on a phone.It's best to copy and paste the code from the email to ensure t
I didn't receive my gift card
If you don't receive your gift card, please first check junk/spam, 'other' (outlook) or 'promotions' (gmail) folders in case it has been filtered into these rather than the main inbox. If it's not there please reach out to our customer service team (
Can I order a gift card for a custom value
Unfortunately, our system does not allow for custom value vouchers at the moment. We hope that you'll be able to get close to your desired value by selecting a preset value or by combining multiple gift cards. For the recipient, using multiple gift c
Checking your gift card balance
Checking the balance of your gift card is easy!. Visit our gift card balance check page here!. Please get in touch with our customer experience team and they can check this for
How long are gift cards valid for?
All gift cards are valid for 3 years from the date of purchase. This gives your recipient plenty of time to place their orders and stock the freezer! Our gift cards can be used multiple times too, so no need to worry about using the entire balance in
I've lost my gift card!
Please don’t worry. Just get in touch via our live chat, phone (0283106508) or email ([email protected]) and let us know the email address associated with the order, whether the gift-giver's or yours. We’ll track it down and resend it.