If you are at the checkout and are receiving an error that looks similar to the below image, it means either, that we do not deliver to your location OR that the shipping address has not been entered correctly. To check if we deliver to you please vi

If you are at the checkout and are receiving an error that looks similar to the below image, it means either, that we do not deliver to your location OR that the shipping address has not been entered correctly.&#xA0; To check if we deliver to you please visit our&#xA0;<a href="https://www.dinnerladies.com.au/pages/delivery-info" rel="noopener noreferrer" target="_blank">delivery info page</a>. If you&apos;ve confirmed that we do deliver to your area please revisit the information page and ensure you have everything typed into the correct fields. <div data-offset-key="3fr15-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Often the suburb is spelt incorrectly, abbreviated or in the wrong box and doesn&apos;t match the postcode entered (we need the suburb, not the city - for example, Matravillle, 2036 not Sydney, 2036). Are you able to revisit the checkout and reenter your address? It&apos;s helpful if you choose from the drop-down selection that should appear when you start typing your address within the first address line bar. Start by entering any unit numbers followed by the street address into the top line of the address, followed by the suburb until you see the correct address in the drop-down. Then click your address and it will fill out the address form for you. ensuring everything is in the right place. <img src="https://attachments.gorgias.help/P4k1n6jMZnxreOX9/hc/5k0Dw70W992voQAM/2024051705-78fd1fa4-8e15-47d6-aefd-dc2ab03742eb-1adceca5-92fa-4619-98b4-de0798c0d19d.png" style="width: 556px;" class="fr-fic fr-dib"> Please do not use any browser auto-fill suggestions as these often fill in the wrong fields, even for the phone number.</div>If you have checked that we do deliver to your suburb, that everything is correctly spelled and entered in the right fields and you are still having issues please let us know and we can look into this with you.You can reach out by live chat, phone (0283106508) or email (hello@dinnerladies.com.au). <hr>Ready to return to the menu and place your order? <a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/collections/all">Click here!</a>

Delivery slots not appearing at checkout?

All our discount codes are simply applied by entering the discount code at the checkout. Below is a screenshot to show where the code section can be found on a computer and on a phone. It's best to copy and paste the code from the email to ensure the

<h1 id="whats-better-than-dinner-ladies-dinner-ladies-with-a-discount">What&apos;s better than Dinner Ladies? Dinner Ladies with a discount!</h1>All our discount codes are simply applied by entering the discount code at the checkout. Below is a screenshot to show where the code section can be found on a computer and on a phone. It&apos;s best to copy and paste the code from the email to ensure the characters are all correct.It&apos;s worth noting that discounts lower the value of the dinners you are choosing and therefore all minimum order and free delivery thresholds are calculated AFTER a discount is applied. If you are under a threshold once a discount is applied please add an extra dish to the cart. More yummy dinners for you!Unfortunately, only one discount can be used per order. Remember to check if your discount code is still valid, as they will each have an expiry date!NOTE: We recommend entering the discount details before entering in any other details as it refreshes your checkout and details can be lost.NOTE: Discount codes cannot be used on the purchase of a gift card. Discount codes are only valid for food orders.PC:&#xA0;<img src="https://attachments.gorgias.help/P4k1n6jMZnxreOX9/hc/5k0Dw70W992voQAM/2024051705-4c10f2d7-aa8a-4270-808c-c6eb49e5ffa2-a4cfa3ed-1774-485b-a743-32a20aac4976.png" style="width: 632px;" class="fr-fic fr-dib fr-fil">Phone:<img src="https://attachments.gorgias.help/P4k1n6jMZnxreOX9/hc/5k0Dw70W992voQAM/2024051705-b6e3d17f-2190-428e-b4e7-88f3c754833a-024b0c56-0958-475e-9865-9e74aa4cbade.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"><hr>Time to fill that freezer with delicious dinners! <a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/collections/all" rel="noopener noreferrer" target="_blank">The Dinner Ladies Menu</a>

How to redeem a discount code

No problemo!. We make getting your invoice easier than eggs on toast. When you place an order, your order confirmation email has a link to download the invoice at the bottom. Alternatively, create an account, log in and you'll be able to download you

No problemo!We make getting your invoice easier than eggs on toast. When you place an order, your order confirmation email has a link to download the invoice at the bottom. Alternatively, create an account, log in and you&apos;ll be able to download your invoices for any past orders.<a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/account/register" rel="noopener noreferrer" target="_blank">Create an account</a><a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/account/login" rel="noopener noreferrer" target="_blank">Log in</a><hr>Ready to order again? <a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/collections/all">Check out the menu here!</a>

I need an invoice

If you love the Dinner Ladies and think your friends and family would like them too we'd love you to share our name with them! We'll even welcome them with $25 off their first order and say thank you to you by giving you $25 off too!. To use our refe

<h1 id="give-25-get-25">Give $25, get $25!</h1>If you love the Dinner Ladies and think your friends and family would like them too we&apos;d love you to share our name with them! We&apos;ll even welcome them with $25 off their first order and say thank you to you by giving you $25 off too!To use our referral program please follow these steps:<ol><li>Go to our <a href="https://www.dinnerladies.com.au/pages/refer-a-friend" rel="noopener noreferrer" target="_blank">referral program page</a> This can be found via the website by going to &apos;help&apos; and then &apos;refer a friend&apos;. <img src="https://attachments.gorgias.help/P4k1n6jMZnxreOX9/hc/5k0Dw70W992voQAM/2024051705-d1c6d021-0841-4b1b-8fe6-a15b043e3ba0-fafe41a6-a516-4c9e-82ab-ef9682bcb4e9.png" style="width: 652px;" class="fr-fic fr-dib"></li><li>Enter your name and email - this is so we can send you your discount code when they&apos;ve ordered! <img src="https://attachments.gorgias.help/P4k1n6jMZnxreOX9/hc/5k0Dw70W992voQAM/2024051705-5d362770-1915-4614-9d98-a532ac34c73b-0894b8e7-1470-450a-8413-3d7383ee2cad.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></li><li>Choose whether to send your referral code via a link (good for texting or if sending to many people) or send via email.</li><li>If sending by link - copy the link and send it however you feel is best!<ol><li>Your friend or family can then click on the link, enter their name and email</li><li>They&apos;ll be emailed a code to enter at the checkout</li></ol></li><li>If sending by email - enter the email address of your recipient. If you are sending to multiple people, put a comma (,) after each email.<ol><li>You can alter the subject and message that will appear in the email.</li><li>Click send email</li><li>Your friend will receive an email with a signup link, once they enter their name and email they&apos;ll get their discount code to use at the checkout.</li></ol></li><li>Once the person you&apos;ve referred has used the code they&apos;ve received and placed an order, you&apos;ll get an email with a discount code to use on your next order!</li></ol>Things to note:&#xA0;<ul><li>You can only refer people who have not ordered with the Dinner Ladies before. If they have ordered before they will not be able to redeem the code.</li><li>Our referral codes expire 90 days after they&apos;ve been issued</li><li>Purchasing a gift card? Send them a referral code as well so they can get add an additional $25 of food to their cart at no cost to them! Purchasing a gift card does not equate to a referral.</li></ul>

Referral program

If you'd like to log in and see your past order history and save your regular delivery addresses you can create an account here.Accounts are not created automatically at the time of ordering. If you have not created an account since 1st July 2022, yo

<h1 id="we-want-your-ordering-experience-to-be-on-your-termsno-need-to-subscribe-or-commit---just-order-when-you-need-us">We want your ordering experience to be on your terms!&#xA0; No need to subscribe or commit - just order when you need us.</h1> <h3 id="dinner-ladies-accounts">Dinner Ladies Accounts</h3>If you&apos;d like to log in and see your past order history and save your regular delivery addresses you can&#xA0;<a href="https://www.dinnerladies.com.au/account/register" rel="noopener noreferrer" target="_blank">create an account here.</a> Accounts are&#xA0;not&#xA0;created automatically at the time of ordering. If you have not created an account since 1st July 2022, you will need to create one. <h3 id="subscriptions">Subscriptions</h3>The Dinner Ladies is not a subscription service and we do not ask for any ongoing commitments or contracts. Simply choose the dinners you&apos;d like and we&apos;ll deliver them to you when you like. The amount you order and how often you do that is completely up to you! Obviously, we hope to see you as often as possible and we will use our cooking to entice you back.<hr>Ready to become a Dinner Ladies customer? <a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/account/register" rel="noopener noreferrer" target="_blank">Create an account</a> or simply, <a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/collections/all" rel="noopener noreferrer" target="_blank">order now!</a>

Accounts & subscriptions

At The Dinner Ladies, we welcome customers using Home Care Packages and NDIS plans to enjoy our delicious meals. While we're not a registered provider, many of our customers successfully use their packages to help cover the costs of our services. Can

<h1 id="ordering-with-aged-care-or-home-care-packages">Ordering with Aged Care or Home Care packages</h1><p data-ccp-props="{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.15,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}" lang="EN-US"> <p data-ccp-props="{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.15,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}" id="isPasted" lang="EN-US">At The Dinner Ladies, we welcome customers using Home Care Packages and NDIS plans to enjoy our delicious meals. While we&apos;re not a registered provider, many of our customers successfully use their packages to help cover the costs of our services.Can I order from The Dinner Ladies with a Home Care Package or NDIS Plan?Absolutely! While The Dinner Ladies is not a registered Aged Care or NDIS home meal service provider, many customers with Home Care Packages (HCP), NDIS plans, and other aged care support programs enjoy our meals and successfully claim reimbursements through their providers.All orders must be placed online and paid in full at checkout using a credit or debit card. You&#x2019;ll need an email address and mobile number to complete your order.<div align="center"><hr size="2" width="100%" align="center"></div>What do I need to do before ordering?We strongly recommend checking with your provider first to confirm they will reimburse you for meals, delivery, or preparation. We&#x2019;d hate for you to be out of pocket unexpectedly.<div align="center"><hr size="2" width="100%" align="center"></div>Do you offer split invoices?Yes &#x2014; we can provide a split invoice for customers using HCP or NDIS funding, broken down into:<ul type="disc"><li>Food cost (30%)</li><li>Meal preparation and delivery (70%)</li></ul>This breakdown helps many customers seek reimbursement from their provider for the 70% component.&#x26A0;&#xFE0F;&#xA0;Important: Our system doesn&#x2019;t automatically create these split invoices. Once your order has been placed, please email us with your order number so we can manually prepare a split invoice for you.<div align="center"><hr size="2" width="100%" align="center"></div>I have a Home Care Package &#x2013; how does it work?Once you place and pay for your order online, you will receive a confirmation email (your receipt). We can then issue a split invoice upon request.You can:<ul type="disc"><li>Forward this invoice to your Home Care provider to claim the 70% delivery and preparation portion.</li><li>If you&apos;re self-managed, follow your provider&#x2019;s guidelines for submitting the invoice.</li></ul><div align="center"><hr size="2" width="100%" align="center"></div>I&apos;m an NDIS participant &#x2013; what do I need?NDIS participants often use our meals as part of their Core Supports. Once your order is placed and paid for:<ul type="disc"><li>If you&#x2019;re&#xA0;self-managed, you can upload your invoice to the portal for reimbursement.</li><li>If you&#x2019;re&#xA0;plan-managed, simply send the invoice to your plan manager. We&#x2019;ll provide itemised invoices showing food, delivery, and preparation costs.</li></ul><div align="center"><hr size="2" width="100%" align="center"></div>Do you accept split payments?No &#x2014; our system does not support split payments at checkout. All orders must be paid in full upfront. Your provider can reimburse you based on the itemised invoice we provide.<div align="center"><hr size="2" width="100%" align="center"></div>Need help placing an order?We know online ordering isn&#x2019;t always easy. If you&#x2019;re not confident placing your order, we suggest asking a family member or friend to lend a hand &#x2014; we&#x2019;re always here to help too!<p data-ccp-props="{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1.15,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}" lang="EN-US"> <hr>Ready to stock the freezer? <a class="fr-green fr-strong" href="https://www.dinnerladies.com.au/collections/all">Order now!</a>

NDIS/Home Care Packages

If you are someone who is vision impaired our website should be navigatable using the accessibility features on your device. To make your delivery easier, please give us a call and let us know and we will call you with an ETA for delivery once this i

If you are someone who is vision impaired our website should be navigatable using the accessibility features on your device. To make your delivery easier, please give us a call and let us know and we will call you with an ETA for delivery once this is available.We are working with our delivery system partners to improve the accessibility features on the tracking links but at this stage, we believe the best service is if you call to let us know and we&apos;ll keep you updated as best we can.

Assistance for vision impaired persons

Chat to us live during business hours or leave us a message and we'll get back to you once we are back online!

Contact us via Email. We'll get back to you as soon as possible but usually this takes 1-2 business days.

Give us a call!  Our Customer Service team are available Monday - Friday, between 8:30am to 5:00pm

Using our website & order troubleshooting