So you want to place an order but need to know how the delivery will work?

Well, let's go through it together!

1. Check if we deliver to your area and the associated fees and thresholds by visiting our delivery info page
2. At the checkout, before you pay, you will be able to choose the delivery date that suits you the most. We always display the earliest possible delivery first. Here you can state your delivery instructions too.
3. As your order is packed and sent off for dispatch, you'll receive an email. Once you receive this email we cannot make changes to your delivery or order. 
4. Within 24 hours of the delivery being made, we will send you an SMS to the mobile number listed on the shipping address. This SMS will contain a tracking link.
5. Check your tracking link after 8 am on the day of delivery for the most accurate ETA. These ETA's are live and can change based on the driver's progress with the delivery run.
6. As your driver arrives you'll receive another SMS with a confirmation that the delivery is completed. If you aren't home to accept the delivery please check this immediately to ensure the delivery is left as needed. If there is an issue, please contact us by phone ASAP (0283106508).
7. Bring your order in, stock the fridge and freezer with your yummy dinners and enjoy stress-free delicious food!

IMPORTANT; We use a courier partner to help us get our delicious dinners to your doors, and when our courier partner is delivering to you for the first time, they will send you an SMS to request that you confirm your delivery address- this is a great opportunity to check that we have the pin-drop correct, and opportunity to provide photos of what your property looks like and where you would like the driver to leave your order. It is so helpful to eliminate delivery errors and we would be VERY grateful if you could take a minute or 2 to help your delivery driver locate your home! See a quick DEMO of the process here!

Note: Please make sure you read and understand our delivery standards before placing your first order.
Please ensure you enter a mobile number at the checkout so that you can receive your delivery notifications and updates.