Our delivery standardsUpdated a year ago
Dinner's on the way and we couldn't be more excited to stock your freezer!
Our delivery drivers are there to ensure your dinners arrive safely at your door so you can enjoy stress-free dinners.
What our drivers should do:
- Deliver to the address provided during your checkout process, which can be seen and confirmed in your order confirmation email.
- They should follow your delivery instructions where possible, unless the instructions conflict with the list below (what our drivers can't do).
- For delivery to apartments, the driver will leave the order safely in the lobby if they can get access.
If the driver cannot get access to the lobby they will leave the order under the buzzers.
Unfortunately, we are unable to deliver to your unit door (due to parking and time constraints). - For deliveries to a house, they will leave the order by the front door unless a safe place to the front of the property has been nominated in the delivery instructions.
IMPORTANT! Your primary form of delivery notification is by SMS to the mobile number listed with the shipping address during the checkout process, please refer to this for notification of your delivery, as the drivers do not knock or ring the doorbell.
What our drivers can't do:
- Call on approach or arrival. Our drivers are not allowed to touch their devices whilst driving and are not provided with work phones. Please use the tracking link that we SMS for the most up-to-date ETA.
- Enter your home, go around to the back of a property, enter the garage or unpack your order.
All orders must be delivered to the front of a home. - Drop orders over fences where they can't reach the ground.
- Enter a property where there is a loose dog.
- Drive down narrow, steep, dimly lit, or unpaved driveways. They may also not drive down driveways where it isn't clear if they can safely turn around at the end. Please make a note of this in your delivery instructions if needed.
Receiving your order:
- Your primary form of delivery notification is by SMS to the mobile number listed with the shipping address during the checkout process, please refer to this for notification of your delivery, as the drivers do not knock or ring the doorbell.
- All our orders are delivered with a foil insulation and a large icepack. This will keep your dinners nice and cold for several hours after delivery.
- You do not need to be home for delivery, however, please bring your order in at your earliest convenience to avoid defrosting.
- The Dinner Ladies are not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time. Please nominate a safe location to leave your order in the delivery instructions.
If you have chosen a 12 am to 7 am silent delivery (available in limited areas) please read the specific standards for the delivery shift here.
Please ensure you enter a mobile number at the checkout so you can receive your delivery notifications and updates.