What should I put as delivery instructions?Updated a year ago
It's great if you give us detailed delivery instructions. They help the driver identify your home from your neighbours and make sure they leave your order exactly where you expect to find it.
Some suggestions on what to write in your delivery instructions:
- How to buzz your apartment
- Gate codes
- How to find the right apartment block if in a large complex
- Building or house colour
- Where to find the house number
- A safe place for the driver to leave the order - this must be accessible even if they can't get in touch with you.
- Instructions on how to navigate a difficult or tight driveway
Please note that delivery instructions are only read by the driver at the time of delivery. If you need to get in touch before your delivery is made please contact our customer service team.
What our drivers can't do:
- Call on approach or arrival. Our drivers are not allowed to touch their devices whilst driving and are not provided with work phones. Please use the tracking link that we SMS for the most up-to-date ETA.
- Enter your home, go around to the back of a property, enter the garage or unpack your order. All orders must be delivered to the front of a home.
- Drop orders over fences where they can't reach the ground.
- Enter a property where there is a loose dog.
- Drive down narrow, steep, dimly lit, or unpaved driveways. They may also not drive down driveways where it isn't clear if they can safely turn around at the end. Please make a note of this in your delivery instructions if needed.
For delivery to apartments, the driver will leave the order safely in the lobby if they can get access. If the driver cannot get access to the lobby they will leave the order under the buzzers. Unfortunately, we are unable to deliver to your unit door (due to parking and time constraints).
IMPORTANT! Your primary form of delivery notification is by SMS to the mobile number listed with the shipping address during the checkout process, please refer to this for notification of your delivery, as the drivers do not knock or ring the doorbell.