Ordering with NDIS or Home Care PackagesUpdated 10 hours ago

Ordering with Aged Care or Home Care Packages

At The Dinner Ladies, we welcome customers using Home Care Packages (HCP) or NDIS plans. While we’re not a registered provider, many customers successfully use their packages to cover the cost of our meals.

Can I order using a Home Care Package or NDIS plan?
Yes! You can pay for your order online and seek reimbursement from your provider. All orders must be placed online and paid in full using a credit or debit card. You’ll need an email address and mobile number.

Before you order:
Check with your provider to confirm what costs they will reimburse, food, delivery, or preparation, to avoid unexpected out-of-pocket expenses.

Split invoices:
We can provide split invoices for reimbursement purposes:

• Food cost (30%)
• Delivery & meal prep (70%)

Split invoices are now created automatically. Once your order is placed, log in to your account to download your itemised invoice.

How it works for Home Care Packages:

• Place and pay for your order online.
• Receive your confirmation email (receipt).
• Download your split invoice from your account to forward to your provider or submit it yourself if self-managed.

For NDIS participants:

• Self-managed: Upload the invoice to your portal.
• Plan-managed: Send the itemised invoice to your plan manager.

Split payments:
Not possible at checkout; orders must be paid in full. Reimbursement can be claimed using your itemised invoice.

Need help ordering?
If online ordering is tricky, a family member or friend can assist. Our team is always happy to help too.