Need to make a change to your delivery?Updated a year ago

Choosing your delivery date & time

When you place an order, you can choose your delivery date and window at the checkout.

We're sorry, but we're unable to request specific times within the window chosen - our drivers follow a preset route based on algorithms too complicated for us to mess with. You will receive an SMS with an ETA within 24 hours of your delivery time. Make sure you leave the mobile number of the person who will receive the order when you place it.

The link in the SMS is live and updates throughout the day. Please check the link on the day of delivery for the most up-to-date ETA.

Changing your delivery date or address

If you need to change your delivery date or address be sure to get in touch with us as soon as possible via live chat or phone during business hours and we'll do what we can to help.

We will send you an email once your order has been packed. From this point, changes become pretty difficult to accommodate but we'll always do what we can to help! 
We will require a minimum of 1 business days notice before the delivery window is about to begin! 

For example, if your delivery is due to arrive on Wednesday between 7am and 6:30pm, 24 hours before this window begins is at 7am on Tuesday morning, so we need to hear from you BEFORE then- during business hours (8:15am-5:45pm) on Monday. For urgent enquiries like this, please call us- 0283106508.

If your order is due to arrive within 24 hours we aren't able to make any changes so if something unforeseen happens and you can no longer receive your order, please try to make arrangements with your neighbour, friends or family to collect the order for you.