Ordering with Aged Care or Home Care packages

At The Dinner Ladies, we welcome customers using Home Care Packages and NDIS plans to enjoy our delicious meals. While we're not a registered provider, many of our customers successfully use their packages to help cover the costs of our services.

Can I order from The Dinner Ladies with a Home Care Package or NDIS Plan?

Absolutely! While The Dinner Ladies is not a registered Aged Care or NDIS home meal service provider, many customers with Home Care Packages (HCP), NDIS plans, and other aged care support programs enjoy our meals and successfully claim reimbursements through their providers.

All orders must be placed online and paid in full at checkout using a credit or debit card. You’ll need an email address and mobile number to complete your order.

What do I need to do before ordering?

We strongly recommend checking with your provider first to confirm they will reimburse you for meals, delivery, or preparation. We’d hate for you to be out of pocket unexpectedly.

Do you offer split invoices?

Yes — we can provide a split invoice for customers using HCP or NDIS funding, broken down into:

• Food cost (30%)
• Meal preparation and delivery (70%)

This breakdown helps many customers seek reimbursement from their provider for the 70% component.

⚠️ Important: Our system doesn’t automatically create these split invoices.
Once your order has been placed, please email us with your order number so we can manually prepare a split invoice for you.

I have a Home Care Package – how does it work?

Once you place and pay for your order online, you will receive a confirmation email (your receipt). We can then issue a split invoice upon request.

You can:

• Forward this invoice to your Home Care provider to claim the 70% delivery and preparation portion.
• If you're self-managed, follow your provider’s guidelines for submitting the invoice.

I'm an NDIS participant – what do I need?

NDIS participants often use our meals as part of their Core Supports. Once your order is placed and paid for:

• If you’re self-managed, you can upload your invoice to the portal for reimbursement.
• If you’re plan-managed, simply send the invoice to your plan manager. We’ll provide itemised invoices showing food, delivery, and preparation costs.

Do you accept split payments?

No — our system does not support split payments at checkout. All orders must be paid in full upfront. Your provider can reimburse you based on the itemised invoice we provide.

Need help placing an order?

We know online ordering isn’t always easy. If you’re not confident placing your order, we suggest asking a family member or friend to lend a hand — we’re always here to help too!

Ready to stock the freezer? Order now!