Gift order deliveriesUpdated a year ago
Thank you so much for choosing us as your gift!
When we deliver a gift order our delivery texts go to the mobile number listed with the shipping address. We can only send an SMS to one phone number.
You, as the purchaser will receive a confirmation email and this states the delivery date and time slot chosen.
Please ensure your recipient is aware that a delivery is on its way. While we all love surprises, they are less fun if the surprise is a box of defrosted dinners. Planning to retrieve the order is important so please don't keep this one to yourself.
Things to consider;
- Will the recipient be home and aware of the delivery?
Surprise orders are strongly not recommended. Please ensure you put the recipient's mobile number in the shipping info and alert them that they'll be receiving texts from us. - Is there a safe place to leave the order unattended if they aren't home? If so, please make sure you nominate this location in the delivery instructions.
- Is the recipient aware they'll receive two messages via SMS about their delivery from us? Please let your recipient know to expect these so they don't think they are spam. They will include tracking links and photos of the delivery.
Please ensure you put in separate billing information in case we need to contact you for any reason.
Please be aware that we’re not responsible for orders after they have been delivered to the listed address. It is the responsibility of the recipient and purchaser to ensure that the address is correct and that the delivery location is safe to leave an order unattended and the order will be collected in good time.
Please enter the recipient's mobile number at the checkout so that they can receive their delivery notifications and updates.
If you enter your own mobile number, you are responsible for letting the recipient know when the order is coming, and when it has arrived so they can pop them safely in their freezer!