Delivery slots not appearing at checkout?Updated 2 years ago

If you are at the checkout and are receiving an error that looks similar to the below image, it means either, that we do not deliver to your location OR that the shipping address has not been entered correctly. 

To check if we deliver to you please visit our delivery info page. If you've confirmed that we do deliver to your area please revisit the information page and ensure you have everything typed into the correct fields.

Often the suburb is spelt incorrectly, abbreviated or in the wrong box and doesn't match the postcode entered (we need the suburb, not the city - for example, Matravillle, 2036 not Sydney, 2036).

Are you able to revisit the checkout and reenter your address?

It's helpful if you choose from the drop-down selection that should appear when you start typing your address within the first address line bar. Start by entering any unit numbers followed by the street address into the top line of the address, followed by the suburb until you see the correct address in the drop-down. Then click your address and it will fill out the address form for you. ensuring everything is in the right place.

Please do not use any browser auto-fill suggestions as these often fill in the wrong fields, even for the phone number.

If you have checked that we do deliver to your suburb, that everything is correctly spelled and entered in the right fields and you are still having issues please let us know and we can look into this with you.

You can reach out by live chat, phone (0283106508) or email ([email protected]).

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