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The Dinner Ladies

Our website is open 24/7 to place an order. Our lovely customer service team is still here to help Monday&#x2013;Friday, 9 am&#x2013;5 pm (excluding public holidays). You can reach us by email or on (02) 8310 6508 if you need anything at all.

Our website is open 24/7 to place an order. Our lovely customer service team is still here to help Monday–Friday, 9 am–5 pm (excluding public holidays). You can reach us by email or on (02) 8310 6508 if you need anything at all.

When do you close for Christmas/New Year?

Christmas 2025

Can I change my confirmed order?

What’s the cut-off for my Christmas order?

When can I place my Christmas order?

How long does it take to defrost?

How should I store my meals?

Can I combine Christmas and regular orders?

Can I pick up my order?

How many does each dish serve?

Where are the proteins ingredients sourced?

Should I send a Dinner Ladies food gift box or a gift card?

When is The Dinner Ladies open?

Are you delivering on public holidays?

How we cook

How often do you change the menu?

What size should I choose?

Ingredients, allergens and special requests

Information on dinners no longer available

Oven temperatures: Fan-forced or convection?

How longs will your meals last?

Our menu and dinners

Should I send a box of food or should I send a gift card?

Ordering a gift card

How to purchase a gift card and send it yourself first.

How to purchase a gift card and send it directly to the recipient

How to redeem a gift card

I didn't receive my gift card

Can I order a gift card for a custom value

Checking your gift card balance

How long are gift cards valid for?

I've lost my gift card!

Gift cards and gift orders

Do you deliver to my area?

Our delivery standards

Minimum orders and free delivery

What's the delivery process?

Need to make a change to your delivery?

What should I put as delivery instructions?

Do I need to be home to accept my delivery?

Gift order deliveries

Recycling our packaging

How do you keep your deliveries so cold?

Delivery FAQ's and Standards

Delivery slots not appearing at checkout?

How to redeem a discount code

I need an invoice

Referral program

Accounts & subscriptions

NDIS/Home Care Packages

Assistance for vision impaired persons

Using our website & order troubleshooting

When do you close for Christmas/New Year?Updated a day ago