# the-dinner-ladies

> Public Help Center articles for the-dinner-ladies.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How we cook](https://help.dinnerladies.com.au/en-US/how-we-cook-189501.md): We believe this is what makes us truly different. We use premium-grade ingredients, cook by hand and then snap-freeze immediately after cooking. This means we don’t need to add extra preservatives or additives.
- [How often do you change the menu?](https://help.dinnerladies.com.au/en-US/how-often-do-you-change-the-menu-189502.md): We like to keep dinner exciting, because life’s too short for boring meals!. Our menu mixes seasonal newbies with our all-time bestsellers, which stay on all year round. Missing a dish?. Shout out to hello@dinnerladies.com.au, the more you ask, the f
- [What size should I choose?](https://help.dinnerladies.com.au/en-US/what-size-should-i-choose-189503.md): We’ve got dinners to suit everyone, flying solo, sharing with a partner, or feeding the whole crew! Mix and match sizes to make it just right. Click on a dinner’s name or photo for portion weights and nutrition info. Not every dinner comes in every s
- [Ingredients, allergens and special requests](https://help.dinnerladies.com.au/en-US/ingredients-allergens-and-special-requests-189505.md): We give you all the info upfront so you can order with confidence! Click a dinner’s name or image to see ingredients, allergens, and nutritional info. Our kitchen isn’t allergen-free. While we take every precaution to avoid cross-contamination, we ca
- [Information on dinners no longer available](https://help.dinnerladies.com.au/en-US/information-on-dinners-no-longer-available-189506.md): Want details on a dinner that’s no longer on the menu? No worries!. Just email us at hello@dinnerladies.com.au. Tell us which dinner you’re after, and we’ll send you a screenshot with all the info you need.
- [Oven temperatures: Fan-forced or convection?](https://help.dinnerladies.com.au/en-US/oven-temperatures-fan-forced-or-convection-192298.md): Our dinners are cooked using fan-forced ovens; you’ll see (ff) in the instructions. If you don’t have a fan-forced oven, simply add 10°C to the listed temperature. All ovens vary, so keep an eye on your dinner and adjust cooking times if needed.
- [How longs will your meals last?](https://help.dinnerladies.com.au/en-US/how-longs-will-your-meals-last-280368.md): Our dinners are made with fresh, top-quality ingredients and snap-frozen immediately, no preservatives needed!. You can safely keep them in the freezer for 3–6+ months without any loss of quality or safety. Each dinner has a best-before date printed
- [Treat Them to a Dinner Box or Gift Card](https://help.dinnerladies.com.au/en-US/treat-them-to-a-dinner-box-or-gift-card-194520.md): Either way, dinner’s done! Both options will delight your recipient, but a few things to consider:. If any of this is uncertain, an e-gift card is a great alternative; they can choose their dinners and delivery time. We also have our Dinner Boxes, wh
- [How to order a gift card](https://help.dinnerladies.com.au/en-US/how-to-order-a-gift-card-192312.md): Our digital gift cards are a simple, practical, and delicious way to show you care, like sending a warm hug in an email! Perfect for making mealtimes easier and tastier. How it works:. To order:. Note: Gift cards are store credit; discount codes do n
- [Purchase a Gift Card and Share It Your Way](https://help.dinnerladies.com.au/en-US/purchase-a-gift-card-and-share-it-your-way-509854.md): Want to send a gift card but want to handle it yourself first? No problem! You can forward the email, print it out, or simply note down the gift card code to include in your own card. The recipient only needs the unique code to redeem their gift at c
- [Deliver a Dinner Ladies Gift Card Directly](https://help.dinnerladies.com.au/en-US/deliver-a-dinner-ladies-gift-card-directly-509856.md): You can send a gift card straight to your recipient by email and/or SMS. 1. Enter their detailsAdd their email (twice to avoid typos) and mobile number if sending by SMS. Include a personal message and your name. You can also attach a video message.
- [Redeeming your gift card](https://help.dinnerladies.com.au/en-US/redeeming-your-gift-card-196462.md): To use your gift card, simply enter the code at checkout. It’s easiest to copy and paste the code from your email to make sure all characters are correct. Gift cards can be used across multiple orders until the balance is used or the card expires. Al
- [Help! I haven’t received my gift card](https://help.dinnerladies.com.au/en-US/help-i-haven%E2%80%99t-received-my-gift-card-199344.md): First, please check your junk/spam, ‘Other’ (Outlook), or ‘Promotions’ (Gmail) folders; sometimes the gift card lands there instead of your main inbox. If you still can’t find it, email our team at hello@dinnerladies.com.au. We’ll be happy to help an
- [Custom value gift cards](https://help.dinnerladies.com.au/en-US/custom-value-gift-cards-200388.md): Our system doesn’t allow custom gift card values. You can select a preset value or combine multiple gift cards to reach your desired amount. Recipients can use multiple gift cards at checkout and spend the balance across as many orders as they like.
- [Gift card balance](https://help.dinnerladies.com.au/en-US/gift-card-balance-207766.md): Checking your gift card balance is easy!
- [Gift card expiry](https://help.dinnerladies.com.au/en-US/gift-card-expiry-336109.md): All our gift cards are valid for 3 years from the date of purchase, giving plenty of time to place orders. You can use a gift card multiple times; there’s no need to spend the full balance at once. Just keep the code handy and enter it at checkout; a
- [Lost your gift card?](https://help.dinnerladies.com.au/en-US/lost-your-gift-card-485989.md): No worries! Simply contact us via phone (02 8310 6508), or email (hello@dinnerladies.com.au). Let us know the email address used for the order, either yours or the gift-giver’s, and we’ll track it down and resend it to you.
- [Delivery Areas & Suburb Coverage](https://help.dinnerladies.com.au/en-US/delivery-areas-and-suburb-coverage-216819.md): We deliver across NSW, VIC, ACT, and parts of QLD, SA, WA & TAS!. Check our Delivery Info Page to see if we deliver to your suburb and find out what to expect from our deliveries. For any other questions, contact our customer service team via phone (
- [Dinner Ladies Delivery Standards](https://help.dinnerladies.com.au/en-US/dinner-ladies-delivery-standards-200389.md): We can’t wait for you to stock your freezer! Our delivery drivers ensure your meals arrive safely and stress-free. What our drivers do:. What our drivers cannot do:. Important: We cannot take responsibility for stolen or unattended deliveries.
- [Order Minimums & Free Delivery](https://help.dinnerladies.com.au/en-US/order-minimums-and-free-delivery-194513.md): Order Minimums & Free Delivery. All deliveries have a minimum food order. This isn’t upselling – it helps your meals travel safely and avoid defrosting or damage. The good news: once you reach a certain order value, delivery is on us!. To see the min
- [How Delivery Works](https://help.dinnerladies.com.au/en-US/how-delivery-works-200394.md): Here’s what to expect when you place an order:. Check delivery & fees – See if we deliver to your area and view thresholds on our Delivery Info Page. Choose your delivery date – At checkout, select a date that suits you and add any delivery instructi
- [Changing Your Delivery](https://help.dinnerladies.com.au/en-US/changing-your-delivery-211321.md): Delivery Dates & Changes. At checkout, you can choose your delivery date and window. We cannot guarantee specific times within that window; the number on file will receive an SMS with a live ETA. Make sure the mobile number entered is the one that wi
- [Tips for Your Delivery Instructions](https://help.dinnerladies.com.au/en-US/tips-for-your-delivery-instructions-200391.md): Clear instructions help our drivers find your home and leave your order exactly where you want it. Keep instructions under 110 characters for clarity. What to include:. What drivers cannot do:. Apartment deliveries: Orders are left in the lobby if ac
- [Do I Need To Be Home For Delivery](https://help.dinnerladies.com.au/en-US/do-i-need-to-be-home-for-delivery-200393.md): No need to be home, we deliver to most of our lovely customers while they’re out!. Just make sure to leave clear delivery instructions and a safe spot for your order. If we don’t receive instructions, we’ll leave it by your front door or, for apartme
- [Gift Order Delivery & Notifications](https://help.dinnerladies.com.au/en-US/gift-order-delivery-and-notifications-200395.md): Thank you for choosing The Dinner Ladies as your gift!. When a gift order is delivered, SMS notifications go to the mobile number listed with the shipping address. Only one number can receive these messages. You, as the purchaser, will receive a conf
- [Recycling Your Dinner Ladies Packaging](https://help.dinnerladies.com.au/en-US/recycling-your-dinner-ladies-packaging-200398.md): Thank you for responsibly recycling your Dinner Ladies packaging! We aim to use as much recyclable material as possible and encourage you to do the same. Here’s how to dispose of each item:. Tips & Alternatives:. We’re also working with suppliers on
- [How Your Dinners Arrive](https://help.dinnerladies.com.au/en-US/how-your-dinners-arrive-200399.md): All our meals are cooked fresh in our Sydney kitchen, then snap-frozen for peak freshness. They travel via specialist frozen freight and refrigerated vans to reach your door safely, whether next door or interstate, ready for your freezer or oven. Lon
- [Can I Pick Up My Order](https://help.dinnerladies.com.au/en-US/can-i-pick-up-my-order-209635.md): The Dinner Ladies is a delivery-only service, so pick-up from our Matraville kitchen isn’t available at this time. We are exploring this option and will share any updates via our newsletters and social media if it becomes possible. We look forward to
- [Having Trouble Seeing Delivery Slots at Checkout?](https://help.dinnerladies.com.au/en-US/having-trouble-seeing-delivery-slots-at-checkout-203229.md): If you see an error at checkout, it usually means either:. Here’s how to fix it:. If you’ve confirmed delivery to your suburb and re-entered your address correctly but still have issues, contact us via phone (02 8310 6508), or email (hello@dinnerladi
- [Applying a Discount Code](https://help.dinnerladies.com.au/en-US/applying-a-discount-code-280369.md): Dinner Ladies with a Discount? Yes, Please!. Applying your discount code is easy! Simply enter the code at checkout. To avoid errors, it’s best to copy and paste the code from the email. Below is a screenshot showing where to enter it on a computer a
- [How do I get my invoice?](https://help.dinnerladies.com.au/en-US/how-do-i-get-my-invoice-354717.md): No worries! Getting your invoice is easy. After placing an order, your confirmation email includes a link to download your invoice at the bottom. Alternatively, create an account and log in to access invoices from all past orders. Log in here- Sign i
- [Share & Save with Referrals](https://help.dinnerladies.com.au/en-US/share-and-save-with-referrals-203213.md): Love Dinner Ladies? Share the love with your friends and family! They’ll get $20 off their first order, and you’ll get $20 off your next order as a thank-you. How to refer a friend:. Things to know:
- [Easy Accounts, No Commitments](https://help.dinnerladies.com.au/en-US/easy-accounts-no-commitments-204688.md): Order on Your TermsNo subscriptions. No commitments. Just order whenever you need us. Dinner Ladies AccountsAccounts are now automatically created when you place an order! You can log in to view past orders, save delivery addresses, and make future o
- [Ordering with NDIS or Home Care Packages](https://help.dinnerladies.com.au/en-US/ordering-with-ndis-or-home-care-packages-280367.md): Ordering with Aged Care or Home Care Packages. At The Dinner Ladies, we welcome customers using Home Care Packages (HCP) or NDIS plans. While we’re not a registered provider, many customers successfully use their packages to cover the cost of our mea
- [Accessibility for Vision-Impaired Customers](https://help.dinnerladies.com.au/en-US/accessibility-for-vision-impaired-customers-216808.md): If you are vision-impaired, our website is compatible with accessibility features on your device. To make your delivery easier, please give us a call and let us know, we can provide you with an ETA for your order once it’s available. We are working w
- [What's changing with our Sydney deliveries?](https://help.dinnerladies.com.au/en-US/whats-changing-with-our-sydney-deliveries-6727245.md): As The Dinner Ladies has grown, we've partnered with Home Delivery Service (HDS) to help us continue delivering our meals across Sydney. HDS already delivers our meals successfully in our interstate markets.
- [Which customers will see this change?](https://help.dinnerladies.com.au/en-US/which-customers-will-see-this-change-6727322.md): This delivery update applies to customers in the following areas:. • Sydney Metro• Eastern Suburbs• North Shore• Inner West
- [Will my Dinner Ladies meals change?](https://help.dinnerladies.com.au/en-US/will-my-dinner-ladies-meals-change-6727366.md): Not at all. The meals you know and love aren't changing. Our team will continue cooking the same delicious meals in our Sydney kitchen, using the same trusted recipes and high-quality ingredients, and care and attention to quality that have always be
- [How will I know when my order is arriving?](https://help.dinnerladies.com.au/en-US/how-will-i-know-when-my-order-is-arriving-6727372.md): We'll keep you updated every step of the way with SMS notifications, including:
- [How do I provide delivery instructions?](https://help.dinnerladies.com.au/en-US/how-do-i-provide-delivery-instructions-6727373.md): To help ensure a smooth delivery, please add any delivery instructions when placing your order on The Dinner Ladies website. As delivery instructions are not saved to your account, they will need to be entered each time you place an order. This helps
- [Why weren't my delivery instructions followed?](https://help.dinnerladies.com.au/en-US/why-werent-my-delivery-instructions-followed-6727376.md): The most common reason is that a delivery preference was selected through the HDS SMS after the order was placed. Any delivery instructions entered on The Dinner Ladies website are automatically shared with HDS. However, if you later select a deliver
- [Can the driver call me when they arrive?](https://help.dinnerladies.com.au/en-US/can-the-driver-call-me-when-they-arrive-6727380.md): Unfortunately, drivers are unable to call customers on arrival. However, you'll receive SMS updates throughout the delivery journey, including tracking information and a notification when your order is next in line, so you can follow your delivery's
- [What if something doesn't go to plan?](https://help.dinnerladies.com.au/en-US/what-if-something-doesnt-go-to-plan-6727382.md): While we work hard to ensure every delivery runs smoothly, we understand that occasionally things don't go as expected. If you need any assistance, please contact our Customer Care team at hello@dinnerladies.com.au and we'll be happy to help.
- [Do I need to complete the HDS Address Confirmation SMS?](https://help.dinnerladies.com.au/en-US/do-i-need-to-complete-the-hds-address-confirmation-sms-6727384.md): No. Completing the HDS Address Confirmation SMS is entirely optional. This SMS is sent after your order has been packed and prepared for delivery. It provides an opportunity to:. While these features can be helpful for some customers, no action is re